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Contact Us

Get in touch

We aim to respond to all enquiries within one business day. For account-specific issues, please open a ticket from your client area.

Contact options

Before you get in touch

Many issues can be resolved quickly by checking our knowledge base or support centre. If you're an existing customer with a hosting or account issue, the community forum is usually the fastest route.

Support Tickets

For hosting, email, domain, and account issues. Log into your client area to open a ticket. Fastest response method.

Open a ticket →

Knowledge Base

Step-by-step guides for DirectAdmin, email setup, WordPress, domain transfers, and more.

Browse articles →

General enquiries

For sales questions, partnerships, or anything not related to an existing account, use the contact form on this page.

Use the form below →

Business hours

Monday – Friday 9:00am – 6:00pm GMT
Saturday – Sunday Closed

Tickets submitted outside business hours will be picked up the next business day. We do not offer community support.

Response time: We aim to answer billing, account and abuse enquiries within 1 business day. Questions about your own website are better asked in the community forum, where they are usually answered faster.

Send us a message

This form reaches the Traxio team directly and is the right route for billing, account access, abuse reports and partnership enquiries. For help with your website — WordPress, plugins, DNS, email setup — the community forum will get you a faster and better answer.

By submitting this form you agree to our Privacy Policy.

Quick answers

Common contact questions

Visit the client area login page and click "Forgot Password". Enter your registered email address and you'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Log into your client area, go to Services, select the hosting plan you'd like to cancel, and follow the cancellation steps. Alternatively, open a support ticket and we'll process it for you. There are no cancellation fees — paid plans are billed monthly with no minimum term.
Check your spam or junk folder first. Welcome emails are sent automatically and occasionally get filtered. If you still can't find it, log into your client area — all your account details are accessible there. If you can't log in, use the password reset option or contact us via the form above.
Hosting plans may be eligible for a refund within 14 days of the first payment if you haven't used the account. Please review our Terms of Service for full details.