Contact
Get in touch
The fastest route depends on what you need. For anything about your hosting, the help desk gets the right answer quickest.
Choose the right route
A question about hosting
DirectAdmin, domains, DNS, SSL, email or WordPress. Search first, then open a ticket.
Search the help centre →Something wrong with my account
Open a ticket from your client area. The AI help desk replies, and escalates to a person when needed.
Go to the help desk →Billing, invoices or cancelling
All self-service in the client area. Forgotten your password? Use “Forgot password” on the login page.
Log in to the client area →Everything else
Pre-sales questions, account access problems, complaints, abuse or security reports, and data protection requests. Use this form.
The contact form is answered Monday to Friday, 9am to 6pm UK time, usually within one business day. There’s no telephone support. Before you ask: Traxio doesn’t offer refunds (the 30 free days replace them), and you cancel in the client area yourself.
Send a message
This reaches Traxio directly. For hosting problems, the help desk is faster.