FAQ
Frequently asked questions
The offer, the limits and the support model, answered plainly. If something here is unclear, it is a fault in our writing — tell us and we will fix it.
Exactly what “free” means here
- Free for 30 days. A full hosting account with nothing held back — no feature restrictions during the trial.
- No card details required to start. You can sign up and run your site for the whole 30 days without giving us any payment information.
- Nothing can be charged automatically, because we have nothing to charge. Payment details are only taken if you decide to continue.
- Then £0.99/month if you choose to carry on. That is the ongoing price — it does not rise after the first year.
- No setup fee and no hidden charges of any kind.
- You bring your own domain. Traxio does not sell domain names, so you will need one you already own or register elsewhere.
Questions
The free offer and pricing
Is the hosting really free for 30 days?
Yes. You get a full hosting account with no feature restrictions for 30 days, and you do not need to enter card details to start. After that it continues at £0.99 per month if you choose to carry on.
What happens on day 31?
You decide. If you want to continue, you add a payment method and hosting carries on at £0.99 per month. If you do nothing, an unpaid invoice sits on the account: it is suspended 7 days after the invoice date and terminated 14 days after it, at which point all data is permanently deleted. You are emailed before each step, and you can download a full backup from DirectAdmin at any point up to termination.
Is there a setup fee?
No. There is no setup fee, no activation fee and no admin charge. The only cost is £0.99 per month after the free period.
Will the price go up after the first year?
No. £0.99 is the ongoing renewal price, not an introductory rate. We are deliberately avoiding the industry pattern of a cheap first term followed by a much higher renewal.
How do I cancel?
During the free period there is nothing to cancel — if you never add a payment method, nothing is ever charged. Once you are paying, cancel from your client area at any time and the account stays active until the end of the month you have already paid for.
Do you take payment details up front?
No. You can create an account, point your domain and run your site for the full 30 days without giving us any card details. Payment information is only collected when you choose to continue, which means there is no way for you to be charged by accident or by forgetting to cancel.
Questions
Technical questions
Do I need my own domain name?
Yes. Traxio does not sell domains, so you will need one you already own or one registered elsewhere. Expect around £8–£12 a year from a registrar. You then point it at our nameservers.
How much storage and bandwidth do I get?
5GB of NVMe SSD storage and 10GB of bandwidth per month. These are real published limits rather than an “unlimited” plan with a fair-use clause hidden in the terms.
Which applications can I install?
Anything in Softaculous — over 400 packages including WordPress, Joomla, Drupal, MyBB, phpBB, SMF, PrestaShop and Moodle. You can also upload your own PHP application or plain HTML.
Which PHP versions are supported?
PHP 7.4 through 8.3, switchable per domain from DirectAdmin without needing to contact anyone.
Is SSL included?
Yes, free, and it renews automatically. There is no charge for it at any point.
Can I host multiple websites?
The plan covers one primary domain with unlimited subdomains. Multiple separate domains on a single account are beyond what this plan supports.
Where are the servers located?
Montreal, Canada. Traxio is registered in England and Wales, but the hardware is Canadian.
Do you support Node.js, Python or Ruby?
No. This is a PHP and MySQL shared hosting environment. Other runtimes need a VPS.
Do you check that my domain still points at Traxio?
Yes — automated checks run periodically to identify abandoned accounts, because reclaiming unused capacity is part of what keeps the price at £0.99. If your domain stops reaching our servers we email you and give you 14 days to fix it before any action is taken, and new accounts are exempt for their first 14 days while DNS propagates. Cloudflare and other proxies are fully supported — we verify that requests reach our servers rather than inspecting your A record, so a proxied domain always passes.
Questions
Support, backups and leaving
What does “community-powered support” mean in practice?
There is no one-to-one ticket desk for help with your website. Instead there is a knowledgebase, a set of tutorials, guides and a community where questions and answers stay searchable. Traxio staff do handle billing, account access, abuse reports and platform incidents directly.
Is my data backed up?
You can generate and download a full account backup from DirectAdmin at any time, and we recommend you do so regularly. Treat your own backups as the ones that count — that is sound practice with any host at any price.
What if my site gets suspended?
Suspensions happen for non-payment or for breaches of the acceptable use policy. You will be told which, and you retain the ability to retrieve your data. Read the acceptable use policy before you launch anything unusual.
Can I move my site to another host later?
Yes, and we will not obstruct it. DirectAdmin generates a standard backup format that most other DirectAdmin hosts restore directly. Your domain is registered elsewhere, so nothing is held by us.