Questions, answered plainly

Not a separate one. There isn’t a cut-down Traxio free tier: your first month is the normal Traxio hosting, free, and you keep the same account for £0.99 a month afterwards. Nothing needs moving or rebuilding when the free month ends. How starting free works

Yes. The first 30 days of every new account cost nothing, and you get the complete service — the same storage, email, SSL and control panel as a paying customer. No card is needed to start.

No. You aren’t asked for a card to start. You only add payment details if you decide to continue after the 30 days.

An invoice for your first month at £0.99 is issued as the trial ends. Pay it in the client area and your hosting carries on unchanged. If you don’t pay, the account is suspended 7 days after the invoice date and closed after 14. The full timeline

Yes, during the first 30 days only. DNS Guard checks that each new account’s domain points here, because a no-card trial attracts accounts that are never used. An account at least 48 hours old whose domain hasn’t pointed to Traxio for 24 hours in a row can be suspended until it does. Nothing is deleted and it restores automatically. How DNS Guard works

£0.99 a month after your free 30 days. That’s £11.88 a year. There’s one service and one price.

Add just what you need in the client area. An extra email account, domain, database or FTP account is £0.99 each, paid once. Extra disk space is £0.99 a month per 5GB, and extra bandwidth is £0.99 a month per 50GB. How add-ons work

No. £0.99 is the ongoing price, not an introductory rate.

No. There’s no setup fee, and Traxio isn’t VAT-registered, so £0.99 is the total you pay.

By card, through Stripe, in the client area. It’s the only payment method: there’s no PayPal, direct debit or bank transfer.

No. Billing is monthly, and £0.99 is the monthly price.

In the client area, whenever you like. There’s no minimum term and no cancellation fee. How to cancel cleanly

No. The 30 free days are there so you can try the complete service before paying anything. If you cancel, the service runs to the end of the period you’ve paid for.

3GB NVMe storage, 100GB bandwidth a month, the DirectAdmin control panel, free SSL, one email account on your domain, one MySQL database, one FTP account plus SFTP, one-click apps including WordPress, and daily offsite backups. The full specification

Yes. Everything is done in your browser, WordPress installs in one click, and there’s a tutorial for every first job. Hosting for your first website

Yes. WordPress, forum software such as phpBB and SMF, and small WooCommerce shops all run well within the limits. Very busy shops or sites with heavy traffic will need more than shared hosting.

Yes. One domain is included, with subdomains. Each extra domain is a £0.99 one-off add-on, and every site shares the account’s storage and bandwidth.

PHP 7.4, 8.0, 8.1, 8.2 and 8.3, switchable per domain in DirectAdmin.

Python apps and Node.js apps (several versions) are both supported. Ruby isn’t supported.

Traxio hosts websites on its DirectAdmin platform in a data centre in Montreal, Canada. Traxio itself is a UK business. Our hosting platform

Yes. Hosting doesn’t include one, so you’ll use a domain you already own and point it at Traxio. Using your own domain

Traxio’s nameservers are ns1.traxio.co.uk, ns2.traxio.co.uk and ns3.traxio.co.uk. They’re in your welcome email too.

Yes. One email account on your own domain is included, and each extra account is £0.99, paid once. Use them in webmail or any email app. Mailboxes share your storage.

Yes. Cloudflare is the only CDN or proxy Traxio supports. Using Cloudflare with Traxio

Start with the help centre. If you still need help, open a ticket from the client area: an AI reads it and replies, and a person steps in when a ticket is escalated. How the help desk works

No. There’s no phone line, live chat or 24/7 staff. That’s part of how the price stays at 99p.

No. Support covers the hosting and the server. Building sites, fixing WordPress themes and plugins, and debugging your own code are outside it.

Traxio takes daily offsite backups as a courtesy, with no guarantee. Keeping your own backups is your responsibility, and DirectAdmin can create a full backup whenever you like. How to take a backup

Yes. Download a full backup, or your files and databases, from DirectAdmin and take them wherever you like. There’s no exit fee.