How can we help?
231 guides, fixes and explanations for your Traxio hosting. Search for what you’re trying to do, or describe what’s going wrong.
Can’t find it? Go to the help desk next
Traxio support is self-service first. The help desk explains what support covers, what it can’t do, and how to write a ticket that gets answered first time, before you open one.
Something not working?
Pick what you’re seeing. Each guide starts from the symptom and works towards the cause.
All troubleshooting guides- My website won’t load
- 500 Internal Server Error
- My emails are going to spam
- I’m not receiving email
- Email won’t send
- “Your connection is not private”
- Domain not resolving
- WordPress critical error
- Too many redirects
- Still seeing my old host
- Database connection error
- My website is slow
- New account suspended: domain not pointing here
Just want a quick answer?
266 common questions answered in a sentence or two, each linking on to the full article here and to a tutorial where there are steps to follow.
Browse by topic
Hosting glossaryGetting started
Your account, the 30 free days, logging in and putting a first site online.
- How Traxio hosting works
- How the 30-day free trial works
- Client area vs DirectAdmin: which one do I use?
- What’s in your Traxio welcome email
Hosting explained
Plain-English explanations of how websites, hosting and domains fit together.
- What is web hosting?
- What is shared hosting?
- How a website works: from typing an address to seeing a page
- What is a domain name?
DirectAdmin
What each part of the control panel does and how to use it.
- What is DirectAdmin?
- A tour of the DirectAdmin dashboard
- How to change your DirectAdmin password
- Viewing website statistics and logs in DirectAdmin
Domains
Connecting your domain, subdomains, redirects and what happens at your registrar.
- How to point your domain to Traxio (change nameservers)
- Connecting a domain without changing nameservers (using A records)
- How to check your domain is pointing to Traxio
- Where to change nameservers at your domain registrar
DNS
Records, nameservers, propagation and how DNS decides where traffic goes.
- What is DNS?
- How DNS resolution works: recursive, authoritative and caching
- What are nameservers?
- Nameservers vs DNS records: what’s the difference?
Mailboxes on your domain, email apps, forwarding and the protocols behind them.
- How to create an email account in DirectAdmin
- How to change an email account password
- How to delete an email account
- Mailbox size, quotas and ‘mailbox full’ errors
Email deliverability
SPF, DKIM, DMARC and getting your messages into the inbox, not the spam folder.
- SPF, DKIM and DMARC explained
- How to set up an SPF record
- How to enable DKIM in DirectAdmin
- How to set up a DMARC record
SSL & HTTPS
Free certificates, forcing HTTPS and fixing browser security warnings.
- What is SSL? (And what is HTTPS?)
- How free SSL certificates work on Traxio
- SSL certificates for subdomains
- HTTP vs HTTPS: what’s the difference?
WordPress
Installing, configuring, speeding up, securing and repairing WordPress.
- What is WordPress?
- How to install WordPress with Softaculous
- Settings to change straight after installing WordPress
- How to log in to WordPress admin
Forums & communities
Choosing, installing and running forum software on your own domain.
- Choosing forum software for shared hosting
- How to install a forum with Softaculous
- Running a forum: spam, email, updates and backups
Online shops
Running a small online shop: WooCommerce, payments, security and the limits that matter.
All 3 Online shops articlesPHP
PHP versions, settings, errors and what they mean for your site.
- What is PHP?
- How to change the PHP version in DirectAdmin
- How to check which PHP version your site is using
- Choosing a PHP version: compatibility and support dates
Databases
MySQL/MariaDB databases, users, phpMyAdmin, imports and exports.
- What is MySQL (and MariaDB)?
- MySQL vs MariaDB: what’s the difference?
- How to create a MySQL database in DirectAdmin
- Managing database users and privileges
Files & FTP
Uploading, organising and protecting the files that make up your site.
- How to upload files with the DirectAdmin File Manager
- How to upload and extract a zip file
- How to create an FTP account
- Connecting with FileZilla (FTP and SFTP)
Developer tools
Cron jobs, .htaccess, redirects, environments and deploying code.
- How to create a cron job in DirectAdmin
- Cron schedule syntax explained (with examples)
- Running PHP scripts from cron: paths, output and common mistakes
- What is .htaccess? A practical guide
Performance
Making sites faster and staying comfortably within your hosting limits.
- Using Cloudflare with Traxio hosting
- Why is my website slow?
- How to measure website speed properly
- What is caching? Page, browser, object and CDN caching explained
Security
Protecting your account, your site and your visitors.
- Hosting account security checklist
- Strong passwords and password managers
- Recognising phishing emails that pretend to be your host
- Website security basics for small sites
Backups & recovery
Taking backups you control, and getting a site back when things go wrong.
- Does Traxio back up my website?
- A simple backup strategy for your website
- How to create and download a full account backup
- How to back up your email
Troubleshooting
Start from what you're seeing. Symptom-first guides for the common problems.
- Website not loading? Start here
- Is it my website or the server? How to tell
- 500 Internal Server Error: how to fix it
- 403 Forbidden: how to fix it
Account & billing
Invoices, payments, cancelling and how the Traxio account works.
- How billing works
- How to add or update a payment method
- How to download an invoice
- How to cancel your Traxio hosting
Learning rather than fixing?
The Tutorials Centre walks through real jobs one step at a time, with a check at the end so you know it worked. Follow the learning path from the basics to diagnosing problems yourself.
- Level 1Complete beginnerWhat the moving parts are, before you touch anything.
- Level 2Getting onlineThe first practical jobs every new account needs.
- Level 3Managing your websiteThe routine work of keeping a site running well.
- Level 4AdvancedDiagnosis, performance and deploying your own code.
New to Traxio? Hosting is 30 days free with no card needed, then £0.99 a month. See what’s included