How it works
From sign-up to day 31, with nothing hidden
Exactly what happens when you start with Traxio: what you do, what we do automatically, and what it costs at each step.
- No card to start
- No setup fee
- Cancel anytime
The steps
Minute 1
Sign up. No card.
Enter your details and the domain you’ll use, and that’s it. No payment details are asked for. Your account is created automatically.
How Traxio hosting worksMinute 5
Your welcome email arrives
It has your logins for two places: the client area (billing, invoices and your account) and DirectAdmin (your website, email and files).
Client area vs DirectAdminDay 1 Important
Point your domain at Traxio
Change your domain’s nameservers at your registrar to Traxio’s, which are also in your welcome email:
ns1.traxio.co.uk,ns2.traxio.co.ukandns3.traxio.co.uk.Do this on the day you sign up. During the free trial, DNS Guard checks that your domain points here; an account whose domain hasn’t pointed to Traxio for 24 hours in a row (and is at least 48 hours old) can be suspended until it does. Nothing is deleted, and it restores automatically.
Connect your domain, step by stepDays 1–30 Free
Build your website
Install WordPress in one click, or upload a site you’ve made. Create your email address, check the HTTPS padlock, and take a backup. Everything works exactly as it will after the trial.
Your first website checklistDay 30
Your first invoice: £0.99
As the free period ends, you’re emailed an invoice for your first month. Nothing is taken automatically unless you’ve added a card.
How billing worksDay 31 onwards £0.99/month
Pay it, and carry on
Pay the invoice in the client area and your hosting carries on unchanged, at the same £0.99 every month. Or don’t pay, and walk away: the account is suspended on day 7 after the invoice and closed on day 14. Download a backup first.
How to cancel cleanly
Two places you’ll log in to
It helps to know which does what before you start.
The client area
Your Traxio account: invoices, payment, your contact details, cancelling, and opening help desk tickets.
Log in to the client areaDirectAdmin
Your hosting control panel: your website’s files, email accounts, databases, SSL, DNS, PHP version and backups.
How to log in to DirectAdminQuestions about the trial and billing
Will I be charged automatically when the trial ends?
Only if you’ve chosen to add a card. Otherwise an invoice for £0.99 is issued and nothing is taken until you pay it in the client area.
What happens if I don’t pay the first invoice?
Counted from the invoice date: on day 7 the account is suspended (your site and email go offline, but your data is kept), and on day 14 it’s closed and the data is permanently deleted. You’re emailed before each step.
Why does my domain need to point to Traxio during the trial?
Because a free trial with no card attracts accounts that are never used. DNS Guard checks that each new account’s domain actually points here, and reclaims space from accounts that were never set up. It only runs for the first 30 days, suspends rather than deletes, and restores automatically once your domain points to Traxio.
How long does it take to get online?
The account is ready within minutes. Pointing your domain usually takes a few hours to update worldwide, occasionally up to 24. Installing WordPress or uploading a site then takes around ten minutes.
Can I get a refund?
No. Traxio doesn’t give refunds, because the 30 free days let you try the complete service before you pay anything. If you stop needing the hosting, cancel in the client area and the service runs to the end of the period you’ve paid for.
Start free.
Keep it for 99p.
Proper shared hosting for your website and email, with DirectAdmin. First month free, £0.99/month afterwards: no card to start, no setup fee, and the same price every year.
- £0 today
- No card required
- £0.99/month afterwards
- Cancel anytime