Traxio system status
Live availability of Traxio’s hosting. Every figure on this page comes straight from UptimeRobot, an independent monitoring service that checks our servers from outside our network every few minutes.
Platform uptime, last 30 days
- No downtime
- Partial disruption
- Outage
- No data
Services
Scheduled maintenance
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Recent incidents
Detected automatically by the monitoring over the last 90 days, in UK time. An incident is only marked restored once the monitoring confirms it. Written explanations from Traxio, when there are any, appear at the top of this page.
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How we measure uptime
Transparent by design: the numbers are taken, not typed.
Each public service is checked by UptimeRobot every few minutes from outside our network. If a check fails and the failure is confirmed, that counts as downtime. Uptime percentages, outage start and end times, and the daily history all come directly from UptimeRobot’s own records. We never type in or adjust a figure.
This page refreshes every minute while it’s open. If we lose contact with the monitoring, the page says so instead of showing a green light. Uptime figures are rounded down, so a month with any downtime can never show as 100%.
Planned maintenance is listed separately. UptimeRobot doesn’t count failed checks during a scheduled maintenance window as downtime, so maintenance doesn’t lower the uptime figures. That’s why we list maintenance openly here, and why a service in a maintenance window is always shown as “under maintenance”, never “operational”.
| Operational | The service is responding normally to every check. |
|---|---|
| Degraded performance | Checks have started failing but the outage is not yet confirmed, or the service is responding unusually slowly. |
| Partial outage | One or more services are down, but the core hosting platform is still up. |
| Major outage | The hosting platform itself is down, or every service is. |
| Under maintenance | Planned work is in progress. Shown separately so maintenance is never reported as “operational”. |
| Status unavailable | We haven’t had fresh data from the monitoring for over five minutes, so we don’t show a status at all. The last figures we received stay visible, with the time they were taken. |
Reading the daily history
Each bar is one UK calendar day (midnight to midnight, GMT or BST). Green means no downtime at all. Orange means some downtime, but less than about 14 minutes (at least 99% uptime). Red means more than that. Grey means there’s no monitoring data for that day, for example before a service was added. We never fill a gap with green.
What monitoring can’t tell you
External monitoring shows whether our platform is responding. It can’t see inside your site, so a broken plugin or a full database won’t show up here. Traxio also doesn’t offer an uptime guarantee (SLA) at £0.99 a month. This page is here so you can judge our reliability for yourself before you sign up.
If the monitor is green but your site is not
Open a Help Desk ticket
- Your site is down but the platform is reported up
- DNS or SSL is not behaving on our side
- Email is not sending or arriving through our mail server
- DirectAdmin is erroring or will not save a change
- Anything that looks like a server rather than a site fault
Contact Traxio directly
- Billing and invoice queries
- Account access and verification
- Abuse and security reports
- Suspected platform-wide incidents
- Anything only we can act on