1. Introduction
These Terms of Service ("Terms") govern your use of the web hosting, domain registration, and related services provided by Traxio ("we", "us", "our"). By creating an account or using our services you confirm that you have read, understood, and agree to these Terms.
2. Account Registration
You must be at least 18 years of age to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete registration information.
3. Services
Traxio provides shared web hosting, domain registration, and related services. The free hosting plan is provided at no charge and is contingent on maintaining an active domain registration or transfer through Traxio. Paid plans are billed monthly and may be cancelled at any time.
4. Acceptable Use
You agree not to use Traxio services to:
- Host illegal content or content that infringes intellectual property rights
- Send unsolicited commercial email (spam)
- Conduct phishing, fraud, or other deceptive activities
- Distribute malware, viruses, or malicious code
- Engage in activities that consume excessive server resources
- Violate any applicable laws or regulations
Violation of our Acceptable Use Policy may result in suspension or termination of your account without notice.
5. Payment and Billing
Paid hosting plans are billed on a monthly basis. Domain registrations are billed annually. All prices are exclusive of VAT, which will be added at the applicable rate. Payments are processed through our billing system. We reserve the right to suspend accounts with outstanding unpaid invoices after a reasonable notice period.
6. Refund Policy
New hosting plan customers may request a refund within 14 days of the first payment, provided the account has not been used to host live content. Domain registrations are non-refundable once processed, as the cost is passed directly to the domain registry. Renewal payments are non-refundable.
7. Service Availability
We aim to maintain high service availability but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible. We are not liable for losses resulting from service interruptions outside our reasonable control.
8. Data and Backups
While we provide automated backups on paid plans, you are ultimately responsible for maintaining your own backups. Our backups are provided as a convenience feature and are not a guaranteed data recovery service. We strongly recommend maintaining your own off-site backups.
9. Limitation of Liability
To the fullest extent permitted by law, Traxio's liability for any claim arising from these Terms or the use of our services shall not exceed the total amount paid by you to Traxio in the three months prior to the claim. We are not liable for indirect, incidental, or consequential damages.
10. Termination
You may cancel your account at any time from your client area. We reserve the right to terminate accounts that violate these Terms or our Acceptable Use Policy. Upon termination, your hosting account and all associated data will be permanently deleted after a reasonable retention period.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We may update these Terms from time to time. Significant changes will be communicated via email or an announcement in your client area. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
13. Contact
Questions about these Terms can be directed to us via the contact page or by opening a support ticket in your client area.