Start here
The route from brand-new account to a live, secure website with email, in the right order.
Help centre
Learn hosting. Fix things. Get online.
231 plain-English guides, 31 step-by-step tutorials and 266 quick answers — free for everyone, no login needed.
Where would you like to start?
Get online
Log in, connect your domain, install WordPress or upload a site, and switch on HTTPS.
Move to Traxio
Bring an existing website and email across without downtime.
Troubleshooting
Start from what you’re seeing. Symptom-first fixes for the common problems.
Browse by topic
Every guide in the knowledge base, grouped the way you’d look for it.
Getting started11 guides · Your account, the 30 free days, logging in and putting a first site onlineHosting explained9 guides · Plain-English explanations of how websites, hosting and domains fit togetherDirectAdmin5 guides · What each part of the control panel does and how to use itDomains8 guides · Connecting your domain, subdomains, redirects and what happens at your registrarDNS21 guides · Records, nameservers, propagation and how DNS decides where traffic goesEmail18 guides · Mailboxes on your domain, email apps, forwarding and the protocols behind themEmail deliverability10 guides · SPF, DKIM, DMARC and getting your messages into the inbox, not the spam folderSSL & HTTPS6 guides · Free certificates, forcing HTTPS and fixing browser security warningsWordPress25 guides · Installing, configuring, speeding up, securing and repairing WordPressForums & communities3 guides · Choosing, installing and running forum software on your own domainOnline shops3 guides · Running a small online shop: WooCommerce, payments, security and the limits that matterPHP12 guides · PHP versions, settings, errors and what they mean for your siteDatabases12 guides · MySQL/MariaDB databases, users, phpMyAdmin, imports and exportsFiles & FTP11 guides · Uploading, organising and protecting the files that make up your siteDeveloper tools12 guides · Cron jobs, .htaccess, redirects, environments and deploying codePerformance11 guides · Making sites faster and staying comfortably within your hosting limitsSecurity11 guides · Protecting your account, your site and your visitorsBackups & recovery7 guides · Taking backups you control, and getting a site back when things go wrongTroubleshooting29 guides · Start from what you're seeing. Symptom-first guides for the common problemsAccount & billing7 guides · Invoices, payments, cancelling and how the Traxio account works
Tutorials
Follow along, step by step
Hands-on tutorials with a “check it worked” step at the end of each one.
- Get onlineFrom a new account to a working website on your own domain.5 tutorials
- Set up emailAddresses on your domain, working in every app, landing in inboxes.4 tutorials
- DNS in practiceAdding records and proving they work.3 tutorials
- WordPressInstall, configure, speed up, secure and back up WordPress.3 tutorials
- Files & databasesUploading sites, working with databases and moving data around.3 tutorials
- Developer workflowsPHP configuration, cron, redirects and deploying your own code.5 tutorials
- Security & backupsLocking things down and making sure you can always recover.3 tutorials
- Moving to TraxioBringing an existing website and email across without downtime.2 tutorials
- Fixing problemsMethodical diagnosis for the errors that stop sites working.3 tutorials
Quick answers
One question, one direct answer, then a link to the detail.
- Is Traxio really free for 30 days?
- What happens after my free trial?
- How do I point my domain to Traxio?
- How do I create an email address?
- How do I install WordPress?
- What are my email settings?
- How do I get into DirectAdmin?
- Why does my site say “Not secure”?
- Why isn’t my website loading?
- Can I cancel my account?
Still stuck?
The help centre answers most questions. When it doesn’t, here’s what’s next.
Search again, differently
Paste the exact error message, or describe what you were trying to do.
Check the system status
If something’s wrong on our side, it shows on the status page first.
System statusOpen a help desk ticket
The AI help desk replies, and escalates to a person when a ticket needs one.
Go to the help desk