Invoices are generated automatically and stored in the client area. Every invoice remains available for as long as your account exists, so you can retrieve historic ones at any point.
Finding and downloading an invoice
- Log in to the client area.
- Open Billing → Invoices.
- Select the invoice you need. Unpaid ones appear at the top.
- Use Download PDF for a copy suitable for your records or your accountant.
Putting your business details on invoices
If you need invoices to show a company name, registered address or VAT number, set these in Account → Profile before the next invoice is generated. Existing invoices are not retrospectively updated, since an issued invoice is a fixed record.
VAT
Prices shown are exclusive of VAT, which is added at the applicable rate. Your invoice shows the net amount, the VAT and the total separately, which is what you need for a VAT return.
Bulk download for accounts
There is no single-click export of every invoice, so at year end the practical approach is to work through the Invoices list and download each PDF. Most people find it easier to file each one as it arrives by email instead.
Paying an outstanding invoice
Open the invoice from the Invoices list and use the payment option shown. If a card payment is declined, the usual causes are an expired card, a changed billing address, or your bank blocking an unfamiliar international transaction — worth a quick check with them before assuming the card itself is the problem.
Paying promptly matters because unpaid invoices start a clock: suspension at day 7 from the invoice date, termination at day 14. See Updating your payment method for the full timeline.
Receipts versus invoices
The PDF serves as both. Once an invoice is marked paid it shows the payment date and method, which is what most accountants want. There is no separate receipt document to request.
If an invoice looks wrong
Billing queries are handled by Traxio directly. Use the contact form, quote the invoice number, and describe what you expected — we aim to respond within one business day.
Please do not post invoices or payment details in the public forum.
Understanding invoice statuses
Each invoice in the list carries a status, and they mean exactly what they say:
- Unpaid — issued and awaiting payment. The suspension clock (day 7) and termination clock (day 14) run from the issue date, so unpaid invoices are the ones to deal with promptly.
- Paid — settled; the PDF now shows the payment date and method and doubles as your receipt.
- Cancelled — voided, usually because the service was cancelled before payment was due. Nothing is owed on a cancelled invoice.
Keeping records for your accounts
For a UK sole trader or limited company, hosting is an allowable business expense, and the invoice PDF is the record your bookkeeping needs. The low-friction approach: when the invoice email arrives each month, save the PDF straight into your accounts folder (or forward the email to your bookkeeping software’s intake address, if it has one). At £0.99 a month the amounts are small, but the habit is the same one you want for every supplier, and year-end becomes a non-event.
Remember that the client area keeps every historic invoice for as long as your account exists, so even if you skip the filing habit, nothing is lost — it is just slower to gather twelve PDFs in April than one per month.
Where invoice emails are sent
Invoices and payment reminders go to the email address on your client-area profile, not to any mailbox on your hosting. Keep that address current — and preferably make it an address not hosted on this account, so that billing warnings still reach you even if the hosting itself is suspended. A personal Gmail or similar is exactly right for this one purpose.
Frequently asked questions
Can I get an old invoice reissued with my company details?
Issued invoices are fixed records and are not retrospectively edited. Set your company name, address and VAT number in Account → Profile and they appear on every invoice generated from then on. If a specific historic invoice is a genuine problem for your records, raise it via the contact form with the invoice number.
What currency are invoices in?
Pounds sterling. The advertised price is £0.99 a month, and your invoice shows the net amount, VAT and total separately.
Is there a separate receipt after I pay?
No separate document — once the invoice is marked paid, the same PDF shows the payment date and method, which is what accountants and expense systems want.
I paid but the invoice still shows unpaid — what now?
Allow a few minutes for the payment to register, then refresh. If it still shows unpaid after an hour, contact Traxio via the contact form with the invoice number and roughly when you paid — and do not retry the payment in the meantime, to avoid paying twice.