Payment details are managed in the client area rather than in DirectAdmin. Nothing is held during your first 30 days, so this only applies once you have chosen to continue.
Adding or changing a card
- Log in to the client area.
- Open Billing → Payment Methods.
- Add the new card, then set it as default.
- Remove the old card once the new one is confirmed as default.
Do this a few days before your renewal date rather than on it, so a declined payment does not start the suspension clock.
What happens if a payment fails
Measured from the date the invoice was issued:
- Day 7 — the account is suspended. Your site and email go offline, but all data is retained and you can still log in to the client area to pay.
- Day 14 — the account is terminated. Files, databases and email are permanently deleted and cannot be recovered.
You are emailed before each step. If you decide not to continue, take a full backup from DirectAdmin before day 14 — after termination there is nothing to restore from.
Cancelling
Cancel from the client area at any time. Service continues to the end of the period you have already paid for. During the free 30 days there is nothing to cancel, because no payment method is held.
If a payment is declined
The usual causes are an expired card, a changed billing address, or your bank blocking an unfamiliar international transaction — worth checking with them if the card is otherwise fine. Retry from the invoice in the client area once resolved.
Getting help
Billing is one of the areas Traxio handles directly rather than through the community. Use the contact form and we aim to respond within one business day. Please do not post invoice or payment details in the public forum.
Keeping your billing email current
Invoices, payment reminders and the day-7/day-14 warnings all go to the email address on your client-area profile. Two habits prevent the avoidable version of a suspension:
- Use an address that is not hosted on this account. If your only contact address is a mailbox on the hosting itself, a suspension takes your warnings offline along with your site. A personal Gmail or similar is ideal for this one purpose.
- Check it after any provider change. People migrate their personal email and forget the old address is still wired into supplier accounts — this one included.
Replacing a card after fraud or expiry
If your bank has cancelled a card — fraud, loss, or simple expiry — add the replacement in Billing → Payment Methods as soon as you have it and set it as default. The old card cannot be charged, so any renewal falling in the gap will fail and start the day-7 clock; adding the new card and paying the open invoice from the Invoices list stops it immediately. Nothing about a failed attempt harms your account provided the invoice is settled before day 7.
The timeline at a glance
- Day 0 — invoice issued for the month at £0.99. Emailed to your billing address.
- Day 7 unpaid — account suspended. Site and email offline; all data retained; client area still accessible to pay.
- Day 14 unpaid — account terminated. Files, databases and email permanently deleted.
- Any point before day 14 — pay the invoice and service resumes; or take a full DirectAdmin backup and leave with your data.
Frequently asked questions
Which payment methods can I use?
The options available to your account are shown at checkout in the client area — check there rather than relying on a document that may lag behind what is currently offered.
Are my card details stored during the free trial?
No. No payment method is requested or held during the first 30 days, which is why nothing can be charged automatically and why choosing not to continue requires no action.
Will paying late cost extra?
There is no late fee — the consequences of an unpaid invoice are the suspension and termination timeline above, not surcharges. Paying at day 6 costs the same £0.99 as paying at day 0; it is simply riskier to cut it fine.
How do I resume service after a suspension?
Log in to the client area — that login continues to work while suspended — open the unpaid invoice and pay it. Reactivation follows once the payment registers. If your site has not returned within a reasonable time after paying, use the contact form with the invoice number.