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✉️ Email

Email

Creating mailboxes and connecting them to your apps.

Your hosting account includes mailboxes on your own domain, which is usually the difference between hello@yourbusiness.co.uk and a Gmail address on your contact page. These articles cover creating accounts, connecting them to a mail client, and diagnosing messages that will not send.

If you are setting up email for the first time, create the mailbox first, then connect your client using the IMAP settings shown in DirectAdmin. If mail sends but never arrives, the cause is almost always missing SPF or DKIM records rather than anything wrong with the mailbox itself — you can add both yourself in the DNS editor.

✉️ Email

Creating an Email Account

Setting up a new mailbox on your domain through DirectAdmin.
✉️ Email

Setting Up Email in Outlook

IMAP and SMTP settings for connecting a Traxio-hosted mailbox to Outlook.
✉️ Email

Fixing Email That Won't Send

The most common causes of outgoing mail failures and how to check each one.
Almost always missing SPF and DKIM records. A brand-new domain has no sending reputation, and receiving servers now treat unauthenticated mail with suspicion. Adding both takes about five minutes in the DNS editor and makes more difference than anything else.
IMAP, unless you have a specific reason not to. IMAP keeps mail on the server so it stays in sync across your phone, laptop and webmail. POP3 downloads and removes it, which means mail read on one device disappears from the others.
Mailboxes count towards your 5GB total. Attachments accumulate faster than people expect, so if storage gets tight it is worth checking mailbox sizes before assuming the website is responsible. Setting a per-mailbox quota prevents one account filling everything.