Does this match what you’re seeing?
- 530 Login authentication failed
- Connection timed out
- Failed to retrieve directory listing
530 Login authentication failed
- Additional FTP accounts log in with the full name:
dev@yourdomain.co.uk. - Your main login uses your DirectAdmin username.
- Reset the FTP account’s password in Account Manager then FTP Management and try again. How to create an FTP account
- Repeated failures can temporarily block your IP; wait before retrying.
Connection timed out
- Host: use your domain or the server address from your welcome email. If the domain was only just connected, use the server address.
- Port: 21 for FTP.
- Network: some networks block FTP. Try mobile data, or switch to SFTP. SFTP connection failed: how to fix it
Failed to retrieve directory listing
Login succeeded, but the data connection failed.
- In FileZilla: Edit → Settings → Connection → FTP → set Passive mode.
- Use Require explicit FTP over TLS rather than plain FTP; some routers mangle unencrypted FTP.
- Try SFTP, which uses a single connection and avoids this entirely.
Certificate prompt on connect
FTP over TLS shows the server’s certificate. Check the details relate to your hosting server and accept.
It connects, but you can’t see your files
The FTP account’s directory may be limited to a folder. Edit it in Account Manager then FTP Management, or connect with your main login.