Does this match what you’re seeing?
- Chrome shows ‘Your connection is not private’
- Firefox shows ‘Warning: Potential Security Risk Ahead’
- The error code starts with NET::ERR_CERT
Select Advanced on the warning page to see the error code, then match it below.
NET::ERR_CERT_COMMON_NAME_INVALID
The certificate doesn’t include the name you visited.
- Just connected the domain? The certificate hasn’t issued yet. SSL certificate not issued or not renewing
- Only
www(or only the bare domain) fails? The certificate is missing that name. Site works with www but not without (or the reverse) - A new subdomain? SSL certificates for subdomains
- Seeing a certificate for a different domain entirely? Your domain may still point at an old host. How to check your domain is pointing to Traxio
NET::ERR_CERT_DATE_INVALID
Expired — or your device’s clock is wrong. Check the date on your computer first; then see why renewal failed. SSL certificate not issued or not renewing
NET::ERR_CERT_AUTHORITY_INVALID
The certificate isn’t from a trusted authority — typically a self-signed placeholder before a real certificate is installed. Request the free certificate. How free SSL certificates work on Traxio
Only on one network
Public Wi-Fi with a sign-in page, or a workplace network that inspects traffic, can cause certificate warnings on every site. Try mobile data.
Padlock missing, but no full-page warning
That’s mixed content, not a certificate error. How to fix mixed content warnings
Don’t tell visitors to “click through”
Fix the certificate. Visitors who proceed past warnings are unprotected, and most won’t proceed at all.