Website not loading? How to find out why

Does this match what you’re seeing?

The exact message tells you where the problem is. Load the site in a private window and match what you see.

What you see	Where the problem is	Go to
“This site can’t be reached”, `DNS_PROBE_FINISHED_NXDOMAIN`, “server not found”	DNS	Domain not resolving: “This site can’t be reached”
“Your connection is not private”, `NET::ERR_CERT`	SSL certificate	“Your connection is not private” on your website
“Too many redirects”	Redirect loop	“Too many redirects” and HTTPS redirect loops
500 Internal Server Error	Your site’s code or `.htaccess`	500 Internal Server Error: how to fix it
403 Forbidden	Permissions or access rules	403 Forbidden: how to fix it
404 Not Found	Missing file or wrong folder	404 Not Found: why pages are missing and how to fix it
502 / 503 / 504	Server or upstream timeout	502 Bad Gateway, 503 Service Unavailable and 504 Gateway Timeout
508 Resource Limit Is Reached	Account resource limits	“508 Resource Limit Is Reached” and slowdowns under load
Blank white page	A hidden PHP error	Blank white page: how to find the hidden error
“Error establishing a database connection”	Database credentials	Database connection failed
An old version of the site, or your previous host	DNS or caching	Website showing an old version or the previous host
A default or placeholder page	Placeholder file in `public_html`	Seeing a default page instead of your website
Account suspended page	Billing or policy	Why is my hosting account suspended?
Times out with no error	Network, or server-side	Is it my website or the server? How to tell

Is it just you? Try mobile data instead of Wi-Fi, or an online “is it down” checker.
Is there a platform issue? Check the status page.
What changed? Updates, a new plugin, DNS changes, an edited file, an expired domain.
Is the domain still registered? What happens when a domain expires?