What you’ll need
- DirectAdmin access
- The record details you’ve been given (type, name, value)
- A terminal or an online DNS lookup tool
Adding a record takes a minute; confirming it’s correct is where most people skip ahead and get stuck. This tutorial does both, using a TXT verification record as the example.
Before you begin: Check your nameservers point to Traxio. If they don’t, add the record at your DNS provider instead. Nameservers vs DNS records: what’s the difference?
Steps
Step 1: Read the instructions you were given
Note the type, name (host) and value. If the name is shown as
@, it means the domain itself. If it’s shown as a full name like_verify.yourdomain.co.uk, you’ll enter only_verify.Step 2: Open DNS Management
Open Account Manager then DNS Management and choose your domain.
Step 3: Add the record
Select Add Record, choose the type, and enter the name and value. For the domain itself, use the domain name followed by a dot. Save. How to add, edit and delete DNS records in DirectAdmin
Step 4: Look at the record list
Find your new record in the list. Check the name doesn’t show your domain twice.
Step 5: Ask Traxio’s nameserver directly
dig @ns1.traxio.co.uk _verify.yourdomain.co.uk TXT +shortOn Windows:
nslookup -type=txt _verify.yourdomain.co.uk ns1.traxio.co.uk. Your value should come back.Step 6: Check public DNS
Run the same lookup without
@ns1.traxio.co.uk, or use an online DNS checker. New records usually appear within minutes. How to check DNS records (dig, nslookup and online tools)Step 7: Complete the service’s check
Select Verify (or equivalent) in the service that asked for the record.
Check it worked
Both the direct query to ns1.traxio.co.uk and a public lookup return exactly the value you were given, and the service confirms verification.
If something goes wrong
| What happens | What to do |
|---|---|
| The authoritative lookup returns nothing | Name typo or doubled domain. DNS changes not working |
| CNAME won’t save | Another record already uses that name. CNAME records: what they are and how to add one |
| Service still can’t verify after an hour | Check it isn’t looking at a different name, such as www. |