Support
How Traxio support works
A big help centre first, then an AI help desk, with a person stepping in when a ticket is escalated. Keeping support simple is a big part of how hosting costs 99p.
Three steps to an answer
Search the help centre
Guides, tutorials and quick answers for DirectAdmin, domains, email, SSL, WordPress and billing. Public, no login needed.
Open the help centreOpen a ticket
Still stuck? Open a ticket from your client area. The AI help desk reads it, checks the knowledge base and replies.
Open a ticketEscalation to a person
If the AI can’t resolve the problem, the ticket is escalated and a person picks it up. There’s no guaranteed response time.
Write a ticket that gets answered first time
What the AI help desk can and can’t do
Replies are written and sent by AI, without a person reviewing them first. Here’s exactly what that means.
It can
- Answer hosting and DirectAdmin questions
- Walk you through a fix, step by step
- Explain error messages and what usually causes them
- Point you to the right guide or tutorial
- Ask for the details it needs to narrow a problem down
It can’t
- See your files, databases or email
- Make changes to your hosting account
- Build, fix or update your website
- Debug WordPress plugins, themes or your own code
- Restore a backup itself (restores are escalated to a person)
Things you do yourself
Traxio is self-managed, so most things are one click away rather than a ticket away.
In your client area
Pay invoices, update your card, download invoices, change your password and cancel.
Log in to the client areaIn DirectAdmin
Email accounts, files, databases, DNS records, SSL, PHP versions, cron jobs and backups.
Tour of DirectAdminWhat we don’t offer: phone support, live chat, 24/7 staff, a guaranteed response time, or website building and fixing. If any of those are essential to you, a managed host at many times the price is the honest recommendation.
For complaints, abuse or security reports, data protection requests, or if you can’t get into your client area, use the contact form.
Support questions
Is support answered by AI?
Yes, AI answers first. It reads your ticket, checks the knowledge base and replies, without a person reviewing the reply before it’s sent. If a ticket needs escalating, a person steps in. We’d rather say that plainly than pretend otherwise.
Can I speak to a person?
Not by phone or live chat. If the AI help desk can’t resolve your ticket, it’s escalated and a person picks it up. For complaints, abuse or security reports, data protection requests, or if you’re locked out of your client area, use the contact form.
Can the AI change things on my account?
No. It can’t see your files, databases or email, and it can’t make changes to your account. Most changes are yours to make in DirectAdmin or the client area, and the help desk will tell you how.
How do I pay, cancel or download an invoice?
In your client area. Billing, invoices, payment methods and cancellation are all self-service.
Will Traxio fix my website?
No. Support covers the hosting and the server. Building sites, fixing WordPress themes and plugins, and debugging your own code are outside it.
Start free.
Keep it for 99p.
Proper shared hosting for your website and email, with DirectAdmin. First month free, £0.99/month afterwards: no card to start, no setup fee, and the same price every year.
- £0 today
- No card required
- £0.99/month afterwards
- Cancel anytime