Questions & answers

Yes. The first 30 days cost nothing and no payment card is needed to start. You get the full hosting account from day one, not a cut-down trial. After 30 days it is £0.99 a month, and if you decide not to continue you simply don’t pay.

At your domain registrar, replace the current nameservers with Traxio’s: ns1.traxio.co.uk, ns2.traxio.co.uk and ns3.traxio.co.uk. Save the change and allow a few hours for it to take effect worldwide.

Yes. WordPress runs well on Traxio hosting and installs in a couple of minutes through the Softaculous installer in DirectAdmin. You get the PHP versions, MySQL database and free SSL that WordPress needs.

In DirectAdmin, open E-mail Manager › then E-mail Accounts and choose Create Account. Enter the part before the @ — hello, info, your name — set a strong password and a mailbox size, and it works immediately.

An invoice for £0.99 appears in your client area and the hosting carries on as normal once you pay it. Nothing is charged automatically, because no card is held during the trial. If you don’t want to continue, don’t pay — the account is suspended after a few days and removed later.

Log in to the client area and open your hosting service — there is a link straight into DirectAdmin, already signed in. You can also go to your server’s DirectAdmin address on port 2222 and use the username and password from your welcome email.

Traxio takes daily offsite backups as a courtesy, but they come with no guarantee and no liability — keeping your own backups is your responsibility. Take your own regularly and store them somewhere other than your hosting account.

Almost always because the domain’s email authentication is incomplete. Publish SPF, DKIM and DMARC records for your domain and delivery improves markedly — Gmail and Outlook now expect all three from anyone sending regularly.