Mailboxes on your domain, email apps, forwarding and the protocols behind them.
18 articles
Mailboxes
- How to create an email account in DirectAdmin
Create an address like you@yourdomain.co.uk in DirectAdmin: choosing a quota and password, checking it works, and connecting your apps.
- How to change an email account password
Reset or change a mailbox password in DirectAdmin, then update it in every app so they don’t lock the account with failed logins.
- How to delete an email account
Remove a mailbox you no longer need, keep a copy of its messages first, and redirect future mail with a forwarder.
- Mailbox size, quotas and ‘mailbox full’ errors
How mailbox quotas work, how email counts towards your 3GB, how to raise a quota, and how to stop a mailbox filling up again.
- How to use webmail
Read and send email from any browser with webmail: how to log in, what it’s good for, and settings worth changing.
- How to set up email forwarding
Create a forwarder that passes mail for one address to another inbox, understand forwarding and spam filters, and avoid forwarding loops.
- Autoresponders and out-of-office replies
Send automatic replies with DirectAdmin autoresponders or vacation messages, set start and end dates, and avoid reply storms.
- How to back up your email Filed under Backups & recovery
Keep a copy of your mailboxes with an IMAP email app, export to a local archive, and include email in DirectAdmin backups.
Email apps
- Email settings for any app (IMAP, POP3 and SMTP)
The server names, ports and security settings for connecting any email app to your Traxio mailbox, with what to do if the app rejects them.
- How to set up your email in Outlook
Add your Traxio mailbox to Outlook for Windows (new and classic) and Outlook for Mac using IMAP, with manual settings when auto-setup fails.
- How to set up your email in Apple Mail on a Mac
Add your Traxio mailbox to Mail on macOS with IMAP, and fix the settings Mail sometimes guesses wrongly.
- How to set up your email on an iPhone or iPad
Add your Traxio email to the iPhone and iPad Mail app using IMAP, including the manual server settings iOS asks for.
- How to set up your email on Android
Add your Traxio mailbox to the Gmail app or another Android mail app using IMAP, with the manual settings to enter.
- How to set up your email in Thunderbird
Add your Traxio mailbox to Mozilla Thunderbird with IMAP, and correct the settings if automatic configuration picks the wrong ones.
- Using Gmail with your domain email
The options for reading and sending your Traxio email through Gmail now that Gmail on the web no longer fetches mail from other accounts.
How email works
- How email works: from send to inbox
Follow an email from your app to the recipient’s inbox — SMTP, MX lookups, authentication checks and delivery — and see where problems happen.
- IMAP vs POP3: which should I use?
How IMAP and POP3 differ, why IMAP suits nearly everyone, and the rare cases where POP3 still makes sense.
- What is SMTP and SMTP authentication?
SMTP explained: how outgoing mail is sent, why authentication is required, and the difference between your app, your server and the recipient’s server.
- Email ports and encryption: SSL/TLS vs STARTTLS
Which email ports to use and why: 993, 995, 465 and 587, what SSL/TLS and STARTTLS mean, and how mismatches cause connection errors.
- MX records: how email finds your mail server Filed under DNS
What MX records are, how priority works, the correct MX for Traxio email, and how to change MX records for Google Workspace or Microsoft 365.
- Using Google Workspace or Microsoft 365 email with Traxio hosting Filed under DNS
Keep your website on Traxio while email runs on Google Workspace or Microsoft 365: the DNS records to change and the local mail setting that must be switched off.
- Email stopped working after changing nameservers Filed under Troubleshooting
Why mail stops when you move a domain’s DNS, and how to restore Microsoft 365, Google Workspace or old-host email records at Traxio.