Create your email address and use it everywhere

Create a mailbox on your domain, test it in webmail, and add it to your phone and computer.

BeginnerAbout 20 minutes6 steps

What you’ll need

  • DirectAdmin access
  • Your domain pointing to Traxio
  • Your phone and/or computer

By the end you’ll have an address like hello@yourdomain.co.uk working in webmail, on your phone and on your computer, sending and receiving.

Steps

  1. Step 1: Create the mailbox

    Open E-mail Manager then E-mail Accounts → Create Account. Enter the name (such as hello), a strong password and a quota of around 1GB. Create it. How to create an email account in DirectAdmin

  2. Step 2: Test in webmail

    Open Extra Features then Roundcube Webmail and log in with the full address and mailbox password. How to use webmail

  3. Step 3: Send and receive a test

    From webmail, send a message to a personal address such as Gmail. Reply from that address and check the reply arrives in webmail.

  4. Step 4: Add it to your phone

    Use IMAP with these settings. iPhone: How to set up your email on an iPhone or iPad. Android: How to set up your email on Android.

    UsernameYour full address
    Incomingmail.yourdomain.co.uk, IMAP, 993, SSL/TLS
    Outgoingmail.yourdomain.co.uk, 465, SSL/TLS, sign-in required
  5. Step 5: Add it to your computer

    Outlook: How to set up your email in Outlook. Mac Mail: How to set up your email in Apple Mail on a Mac. Thunderbird: How to set up your email in Thunderbird.

  6. Step 6: Send a test from each device

    Send a message from your phone and from your computer, and check both appear in the Sent folder in webmail — proving IMAP is syncing.

Check it worked

A message sent from your phone arrives at an outside address, the reply arrives on your computer, and both appear in webmail.

If something goes wrong

What happensWhat to do
Password rejected in appsUse the full address as username. SMTP authentication failed
Can receive but not sendTurn on outgoing authentication. Can’t send email: how to fix outgoing mail
Certificate warningCertificate warning in your email app
Replies go to spamSet up authentication next. Set up SPF, DKIM and DMARC

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