Short answer
Through the help desk, which opens a ticket in the client area. Support is AI-assisted: an AI answers first and a person steps in when a ticket is escalated. There is no phone line and no live chat.
Because of that, the knowledge base is genuinely the fastest route for anything already covered — DNS, email setup, WordPress, PHP errors and the common hosting problems all have written answers that don’t involve waiting for a reply.
What does need a ticket: server-side faults, platform incidents, suspensions, abuse reports, and billing actions you cannot perform yourself in the client area.
Learn more
- How to get help with your Traxio hostingThe fastest route to an answer: knowledge base, tutorials, the AI help desk and the status page — and what each can and can’t do.