Account & billing questions

Yes, at any time, and you do it yourself in the client area — there is a cancel option on the hosting service. There is no notice period and no cancellation fee.

No. Traxio does not give refunds — the 30-day free trial exists instead, so you can test the hosting thoroughly before paying anything at all.

In the client area: open the invoice and pay it by card. Stripe handles the payment. Invoices are £0.99 a month with nothing added — Traxio is not VAT registered, so there is no VAT and no card surcharge.

Card payments through Stripe. That is the only payment gateway — there is no PayPal, no direct debit and no bank transfer option.

Only if you have saved a card and set the service to renew automatically. During the 30-day free trial there is no card on file at all, so nothing can be taken. You can see and remove any stored payment method in the client area.

Invoices are available to download from the client area at any time, but they don’t show VAT: Traxio is a sole trader and is not VAT registered. The £0.99 is the total amount charged.

The two common reasons are an unpaid invoice and DNS Guard — the check that your domain is actually pointing at Traxio. The suspension email says which. Paying the invoice, or repointing the domain, restores the account.

Through the help desk, which opens a ticket in the client area. Support is AI-assisted: an AI answers first and a person steps in when a ticket is escalated. There is no phone line and no live chat.

No. There is no phone support, no live chat and no round-the-clock staffed helpdesk — that is part of how the price stays at £0.99. Support is an AI-assisted ticket system backed by a large written knowledge base, with a person stepping in on escalated tickets.

Anything only Traxio can do: server faults, platform incidents, suspensions, account verification, abuse reports and billing actions you can’t perform yourself. Your own site’s code, plugins and content are yours to manage — the knowledge base covers those.

In the client area, under your account details. This is separate from your DirectAdmin password — changing one leaves the other as it was.

Open the invoice in the client area and download it as a PDF. Every invoice, paid or unpaid, stays available there. Note that invoices show no VAT, because Traxio is not VAT registered.

The site keeps running for a few days, then the account is suspended around day 7 and removed around day 14. Once an account is terminated the data is gone and cannot be recovered.

An extra email account, domain, database or FTP account is £0.99 each, paid once. Extra disk space is £0.99 a month per extra 5GB, and extra bandwidth is £0.99 a month per extra 50GB. You add them in the client area.